Shipping policy
Thank you for choosing Orlando City Diecast for your diecast needs. We are committed to providing you with exceptional products and services. This Shipping Policy outlines the details of our shipping process to ensure a smooth and transparent experience for all our valued customers. This includes the details of our shipping process, delivery times, and related information.
1. Order Processing Time
Orders are typically processed within 1-3 business days from the date of purchase. Business days are Monday to Friday, excluding public holidays.
During peak seasons or promotional events, order processing may take slightly longer, but we will always strive to fulfill your order as quickly as possible.
2. Shipping Methods
We offer various shipping options to accommodate your needs. During the checkout process, you can choose from standard shipping, expedited shipping, or any other available methods. Shipping costs will vary based on the selected method and the destination.
3. Shipping Destinations
Shipping is available only within the United States. We currently do not offer international shipping.
4. Shipping Costs
Shipping costs will vary based on the shipping method you choose, the destination of your order, and the total weight of the package. The exact shipping charges will be calculated and displayed at the checkout before you finalize your purchase.
5. Shipment Tracking
Once your order has been processed and shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the status and location of your package during transit.
6. Delivery Times
The estimated delivery time will depend on the shipping method selected and your delivery location, however shipments typically take 2-7 business days from the date of dispatch.
7. Address Accuracy and Undeliverable Packages
It is essential to provide accurate and complete shipping information when placing an order. If a package is undeliverable due to incorrect shipping information provided by the customer, refusal of delivery, or unavailability, the customer will be responsible for any return shipping costs incurred.
Additional shipping charges may apply for reshipment.
We are not responsible for delays or additional costs incurred due to incorrect address information.
If a package is returned to Orlando City Diecast as undeliverable, once it is received by our warehouse, the customer will have two options:
- Receive a refund for the item(s) minus the original shipping cost, or
- Request reshipment of the item(s) at an additional shipping charge.
8. Order Status and Support
If you have any questions about your order, shipping status, or any other inquiries, our customer support team is ready to assist you. You can contact us via email at support@orlandocitydiecast.com
Customers can check the status of their orders by logging into their accounts on our website.
9. Damaged or Lost Packages
We take great care in packaging and handling your orders. In the unfortunate event that your package arrives damaged or is lost in transit, please contact our customer support immediately. We will work with the shipping carrier to resolve the issue and ensure you receive a replacement or a refund as applicable.
10. Changes to the Shipping Policy
Orlando City Diecast reserves the right to update or modify this Shipping Policy at any time without prior notice. Changes will be effective immediately upon posting the updated policy on our website. It is advisable to review this policy periodically to stay informed about any changes.
At Orlando City Diecast, we prioritize the satisfaction of our customers and aim to deliver your diecast products with care and efficiency. If you have any questions or need further assistance, please don't hesitate to contact our friendly customer support team.
We appreciate your business and look forward to serving you with top-quality diecast products and excellent service. Happy collecting!